Refund policy

Return & Refund Policy

Exchange & Return Window
You can request an exchange or return within 7 days of receiving your order. To qualify, items must be unworn, unwashed, and unaltered, with all tags attached. They must also be returned in the original packaging with the invoice.

Non-Returnable Items

• Items stitched, tailored, or altered after purchase
• Unstitched fabric that has been cut
• Customised or made-to-order outfits
• Final sale or clearance items

Damaged, Defective or Wrong Items
Contact us within 48 hours of delivery on WhatsApp at 0315 0756821 or email aylapk7@gmail.com. Include your order number, clear photos, and an unboxing video if possible. Once we verify the issue, we'll send a replacement or refund at no cost to you.

How to Request a Return

1. Message us on WhatsApp or email with your order number and reason.
2. We'll confirm eligibility and share the return address.
3. Pack the item securely with its tags and invoice, then send it back.
4. After we inspect it, we'll process your exchange or refund.

Items sent back without contacting us first cannot be accepted.

Return Shipping
For change-of-mind returns or size exchanges, the customer pays return shipping. Original delivery charges are non-refundable. For damaged or wrong items, Ayla covers all shipping costs.

Refunds
Approved refunds are processed within 7–10 working days. Cash on Delivery orders are refunded via bank transfer, JazzCash, or Easypaisa, and prepaid orders go back to the original payment method.

Colour Disclaimer
Slight colour differences can happen because of screen settings and photo lighting. These are not considered defects.